Privacy Policy

At Emartzone, protecting your privacy is one of our top priorities. This Privacy Policy outlines how we collect, use, and share information when you access or use our website, emartzone.shop, operated by TECNOPOLIS TECHNOLOGY PRIVATE LIMITED. By using our services, you agree to the terms described in this policy. Please read it carefully to understand our practices regarding your personal information.

Information We Collect

1. During Registration
   When you register on our website, we may collect your name, address, phone number, email, gender, date of birth, and preferences.
2. Account and Transaction Information
   To facilitate purchases and deliveries, we may collect your payment information, billing and delivery addresses, credit/debit card details, and order tracking information.
3. User Activity
   We track your activities on the website, including product preferences, browsing behavior, and communications.
4. Browsing Information
   We may collect data such as your IP address, browser type, operating system, pages viewed, and session duration to enhance your experience.
5. Device Information
   Information about the device you use to access our services, including its operating system and unique device identifier.
6. User Interactions
   We gather data on clicks, navigation patterns, and other interactions to analyze and improve the user experience.

Multi-Vendor Platform Data Sharing

As Emartzone operates a multi-vendor marketplace, we collect and share certain user information with vendors to facilitate transactions.

Information Shared with Vendors

To process your orders, manage deliveries, and communicate efficiently, we may share your name, contact details, delivery address, and order information with relevant vendors.

Vendor Responsibilities

Vendors are responsible for safeguarding your personal data and complying with this privacy policy and applicable privacy laws. They are prohibited from using your data for any purpose other than fulfilling your orders.

Direct Communication

Vendors may contact you for order management, delivery arrangements, or return processing. However, they may not use your contact information for unsolicited marketing unless you have provided explicit consent.

Vendor Privacy Policies

Certain vendors may have separate privacy policies. We recommend reviewing these policies when interacting with specific vendors.

How We Use Your Information

We use the information we collect for the following purposes:

• Verifying your identity.
• Providing and managing our services.
• Facilitating communication between users and vendors.
• Enhancing and personalizing our services.
• Sending promotional offers and notifications.
• Preventing misuse of services and handling violations.
• Processing payments and managing subscriptions.
• Complying with legal and regulatory obligations.
• Offering live tracking of orders.

Sharing Your Information

We may share your data with:

• Service providers to facilitate our services.
• Vendors to process transactions and deliveries.
• Affiliated companies and business partners.
• Legal and regulatory bodies when required.
• Employees, contractors, and authorized third parties.
• Public platforms if you voluntarily upload data.
• Financial institutions for transactions.
• Other companies in the event of mergers or acquisitions.

Cookies and Similar Technologies

We use cookies and related technologies to monitor usage patterns, analyze data, and improve our website’s performance. You can manage cookies through your browser settings.

Security of Your Information

We employ security measures to safeguard your personal data. However, no method of transmission over the internet is completely secure.

Service Notifications

We may send you important service-related announcements even if you opt out of promotional messages.

Children’s Privacy

Emartzone does not knowingly collect data from children under 18 years old. We encourage parents to supervise their children’s online activities.

Data Retention Policy

We retain personal data for a period of 12 months or as long as necessary to fulfill the purposes outlined in this policy unless a longer period is legally required. Account, transaction, and activity data will be retained for 12 months after account termination or as needed for compliance with legal obligations. Afterward, data will be securely deleted or anonymized.

Policy Changes

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on our website, and continued use of our services constitutes your acceptance of the new terms.

Contact Us

For any questions or concerns, please contact us:

• Email: support@emartzone.shop
• Phone: +91-6383354517